Supply Chain clean-up for Apple At a conference on Monday morning, Lisa Jackson, Apple’s vice president of environment, policy and social initiatives, announced that Apple will be partnering with its …
There are many people waiting for the Tesla Model 3; over 400,000 to be exact. Though I am happy they are getting their desired car, I am a bit concerned …
Expanding locker services Morrisons and Amazon are yet again forming a partnership, this time involving lockers. Customers will be able to collect their Amazon order at a Morrisons’ store, with …
If ‘big data’ was the phrase du-jour in 2015, I propose that in 2016 it will be ‘artificial intelligence’ – or ‘AI’ if you’re really cool. AI combines all the …
Ever-prolonging disaster $14 billion worth of cargo has been stranded at sea over the past week after Hanjin Shipping Co. filed for bankruptcy protection. As one of the world’s biggest …
Since the dawn of the automobile, there has been a constant push to continually develop and integrate new technologies in order to provide more value to the customer. From steam …
Looking to the future After extensive trialing, DHL is expanding its augmented reality program. Initial tests began in 2014 at the Netherlands site with successful results. During the trials, error …
At a conference I recently spoke at, I repeatedly heard amazement, concern, and frustration from attendees that, while they and their companies were engaged in constant continuous improvement efforts, their …
Overtime does not lead to the ‘great’ life Foxconn has once again been brought to the forefront of investigations for their working conditions at the main site for iPhone production …
- Procurement ManagementSupply Chain Management
The Impact of Consumer Expectations on the B2B Supply Chain
Each year the American Customer Satisfaction Index (ASCI) Report measures customer satisfaction in a number of industry segments, one of which is internet retail. As you might expect, Amazon has …