August 2016

At a conference I recently spoke at, I repeatedly heard amazement, concern, and frustration from attendees that, while they and their companies were engaged in constant continuous improvement efforts, their…

Each year the American Customer Satisfaction Index (ASCI) Report measures customer satisfaction in a number of industry segments, one of which is internet retail. As you might expect, Amazon has…

To compete successfully in today’s world, your supply chain operation needs to take advantage of every edge available. One frequently overlooked way to improve overall performance is by going paperless.…

This year’s Olympic Games in Rio de Janeiro celebrated its opening with a stunning ceremony last Friday. The Flame Lighting Ceremony actually began back in April.

As part of the Supply Chain Tech Show in Chicago I had the opportunity to sit down for a brief interview with Professor Erick C. Jones of the University of…